We were rewarding points x days after an order was created, but we discovered that points were still being rewarded for orders that were canceled. We had several customers create/cancel orders then use the rewards points from their canceled orders on their next order.
So we switched the settings so rewards are not given until the order status is set to shipped. But, now on canceled orders, the rewards points indefinitely show in the customer's account as pending (Order 217488 is Canceled):
This has caused multiple customers to contact us to find out why their points are stuck at pending, not correlating the points with a canceled order. It is not that hard to explain once we look at the order, but it seems like it is unnecessary. The rewards should be removed for canceled orders, or at least there should be a setting in the rewards setup that allows for the rewards to be deleted automatically for canceled orders.
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