Don't create an order when credit card is declined (84)

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Anonymous

• November 11, 2014 11:12

Give us an option in Admin for when a credit card is declined on the frontend to keep the user on the checkout screen with a notification that the credit card wasn't valid. Don't create an order with status 'credit declined'

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• Official comment

  

  Jeff Campbell

  • November 12, 2018 22:57

  This should be separated into two different feature requests.

   

  "Give us an option in Admin for when a credit card is declined on the frontend to keep the user on the checkout screen with a notification that the credit card wasn't valid"

  This is 100% complete. See details here: https://support.americommerce.com/hc/en-us/articles/360011417034-Declined-Payment-re-direct-to-checkout 

   

  "Don't create an order with status 'credit declined'"

  This request should be submitted separately and could be troublesome. The issue we've run into is that several payment gateways require OrderID numbers to be sent with payment details when processing an order, meaning an order must be created before a payment can pend a transaction. We are looking at alternative options but as of now is not a planned feature.

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  Matt Lowe

  • February 20, 2015 09:16

  I would put it as a workflow option.

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  Matt Lowe

  • February 20, 2015 09:16

  I agree!

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  Ricardo Gomez

  • October 03, 2018 20:55

  4 years ago.... still a very good idea, specially for online orders, we usually get several orders created when the client keeps on trying to place the order

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  Jordan

  • January 30, 2019 18:17

  My old site before you did nto create an order until we received payment.  Same gateway, same card processing.  The only thaing that changed was Americommerce.  This was and has been one of my least favorite "features" in my move. 

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